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Our Contact Email: support@creative-craft.shop
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FAQ
What type of products do you sell?
We offer a variety of craft supplies, digital downloads, and creative materials to help you bring your projects to life! Whether you’re into scrapbooking, DIY projects, or digital design, we’ve got something for you.
How do I receive my digital downloads?
Once your purchase is complete, you’ll receive an email with a download link. You can also access your files anytime through your account. If you have any trouble downloading your files, feel free to contact us!
Do you accept returns or refunds?
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds. However, if there is an issue with your order (such as a damaged or incorrect item), please reach out within 3 days so we can assist you.
How long does it take to receive my digital order?
Instantly! As soon as your purchase is complete, you’ll receive a link to download your digital file right away. Plus, you can always access your downloads through your account at any time. If you have any issues with the download, feel free to reach out to us.
Do you offer digital products for international customers?
Yes! Our digital products are available worldwide. No matter where you are, you can download your files instantly after purchase—no shipping costs or delays!
What should I do if I have issues with my digital file?
If you’re having trouble downloading, opening, or using your digital file, please reach out to us at support@creative-craft.shop with details about the issue. We’ll be happy to help you resolve it as soon as possible.
Can I use your digital files for commercial purposes?
Yes! All our products come with a commercial license, meaning you can use them in your commercial projects without any issues. However, reselling or redistributing the original files is not allowed. If you have any questions about the terms of use, feel free to reach out—we’re happy to help!
In what format are the digital files available?
Our digital files come in various formats, such as PNG, SVG, JPG, PDF, and EPS, depending on the product type. You can find the specific formats listed in each product description. If you need a different format, feel free to reach out, and we’ll do our best to assist you.