Shipping Policy

Updated on 2024-08-16

  • Instant Delivery

    All our products are digital and do not require physical shipping. Once your purchase is complete, you will receive a download link on the order confirmation page and via the email provided during checkout.

  • File Formats

    Our digital products are available in formats such as PNG, JPG, SVG, PDF, and ZIP. Please ensure you have the necessary software to open and use these files.

  • Download Issues

    If you experience any issues accessing your download:
    • Check your spam or junk email folder.
    • Ensure you have a stable internet connection.
    • If the problem persists, contact us through our Contact Page, and we will be happy to assist you.

  • Access to Your Downloads

    Depending on the nature of the product, you may have unlimited access to your downloads through your account on our store. We recommend saving a backup copy of your files to avoid any inconvenience.
  • Refunds & Exchanges

    Since our products are digital and instantly delivered, we do not offer refunds or exchanges once a purchase has been completed. However, if you encounter any issues such as corrupt or incorrect files, you may request assistance within 3 days of purchase by reaching out to us via our Contact Page.

    We will review your case, and if the issue is valid, we will provide a resolution, which may include a new file download or, in exceptional cases, a refund in accordance with our Refund Policy.

    For additional questions, please visit our FAQ Section or contact us directly.

Contact us

Please feel free to contact us if you have any questions.

-Via email: support@creative-craft.shop