Refund Policy

Updated on 2024-08-16

General terms

The procedure for receiving a refund from us is straightforward. This is a closed sale. 

We aim for 100% customer satisfaction on every Creative Craft purchase.  Since nothing we sell is tangible, we’ll do everything we possibly can to ensure you have a smooth experience setting up and using your new digital purchase. Our plan is valid for a total of three days. We cannot offer refunds or issue exchanges beyond 3 days from the date of purchase.

Before contacting us with a complaint for a chargeback on a product you’ve just purchased, please ensure you’ve familiarized yourself with our Return Policy first.

If You´re a Technical Issue With Your Purchase

We define a technical insue as an unforeseen problem with a digital product that occurs when it is being in the intended manner, wich prevents you from ussing it in that intended manner.

For example, if you’ve purchased a mockup for Photoshop, a technical issue might generate unexpected errors or otherwise prevent you from using it as intended in Photoshop. A technical issue would NOT include: insufficient expertise with required software for the digital asset; not having the required software to use the product; or dissatisfaction when the digital asset does not perform outside of reasonable or normal capabilities (as described in the product listing.)

Please email us at support@creative-craft.shop if you need assistance with a technical problem with a service. It’s important to us to provide you with high-quality, straightforward solutions, so we’re always here to answer your questions.

Product Exchange Policy

  • I’ve purchased the wrong version of a product or the wrong product. If you’d like to exchange a product for another (e.g., you purchased a template for PowerPoint but needed the template for Keynote, or the AI version instead of PSD, etc), we’d be happy to facilitate an exchange. Please purchase the product you intended to purchase, then provide the support team with your order number of the version you meant to buy so we can process the refund for the original purchase.
  • I’ve used the wrong credit card for my purchase by mistake: Go ahead and purchase the product again using the correct card (click “Need another license?”), then contact us, and we’ll gladly refund the original purchase.

All exchanges must be processed within our 3-day refund and exchange window. No exchanges will be processed after that time. 

Product Refund Policy

Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations (subject to our 3-day refund window):

  • If any customer has accidentally made a duplicate purchase meant for the same product, there would be no issue with providing a refund for it. In this circumstance, the user should then get in touch with us.
  • If the customer experiences any kind of technical problem with the ordered file that Creative Craft cannot resolve, By contacting the support team and providing necessary information, it is possible to get a refund. However, we are delighted to give a complete refund when you and the Creative Craft representative experience a consistently repeatable mistake with the purchased files and cannot remedy it. Please note that to get a reimbursement for any ordered product with a claimed technical fault, precise details on how the mistake was generated must be given.
  • The product was misrepresented in the description. We consider an item to be “misrepresented” when the delivered item does not match the described function in the product description or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions on the quality or appearance of an item. For example: An item would be misrepresented if the product description promised clean lines, but the delivered product shows pixelation at 100%. A product would NOT be misrepresented if a buyer believes that the item “doesn’t look good” or “isn’t high quality compared to other items purchased.”

We’re unable to process refunds in the following situations:

  • You (or your client) no longer need the purchased product.
  • You found another product you like better, or you’ve changed your mind about your purchase. However, you can learn more about our Exchange Policy.
  • You don’t have sufficient expertise to use the product.
  • You don’t have the correct software (described in the listing) to open and edit the product. Software requirements may be listed one of several ways, including “Compatible with” information below the product screenshot, file type, or product description. 
  • You bought an item on accident, and our system shows that the product was downloaded.
  • You feel that the item is of low quality.
  • You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or you are having similar issues related to your internet service
  • You claim the item is experiencing a technical issue, but you are unable or unwilling to provide sufficient evidence for the technical issue.
  • Your product purchase was made over 3 days ago.

All refunds are at the sole discretion of Creative Craft. You can learn more about our Refund Policy in our Terms of Service. All refunds must be processed within our 3-day refund and exchange window. No refunds will be processed after that time. 

Membership Refund Policy

Refunds of membership fees may be allowed within 3 days of initial subscription if and only if the buyer has not downloaded any of our products from our store.

We do not offer partial or prorated refunds for any subscription services.

Chargeback & Dispute Policy

We’re committed to making sure you have a great experience on Creative Craft, so if you have any questions or issues with your purchase, we’d love to hear from you as soon as possible so we can help you resolve the issue. We try to respond to most inquiries via the ticket form within our business hours of Monday-Friday, 9-5 CST.

If you need a refund for a purchase, please make sure you’ve read through our Refund Policy before sending us a refund request. 

Please note that we will permanently close accounts from which we have received any chargebacks. Previous purchases will no longer be available for access in this case. If we receive a PayPal dispute, your account will be disabled until the dispute is resolved.

Contact us

Please feel free to contact us if you have any questions.

-Via email: support@creative-craft.shop